Safari Caravans by Trounce

Safari Warranty

Peace of Mind

Warranty Terms & Conditions

Safari Caravans have a 5-year structural caravan warranty on all meranti built caravans and a 5 years structural caravan warranty for CELUKA built caravans. The warranty is applicable to the original purchaser only and is not transferable. See terms & conditions in your owner’s handbook.

Factory 5-year structural warranty for meranti build & 5 -Year structural warranty for CELUKA built caravans. What it covers & what it does not cover:

The factory structural warranty covers the original purchaser for the construction of the caravan by Safari Caravans against faulty workmanship for the applicable warranty term from the date of delivery. i.e: wall framing, furniture & cabinet construction. Excludes components not constructed by Safari Caravans such as but not limited to, upholstery, gas or spring struts, hinges, locks, handles, chassis, appliances, plumbing, cladding, fading, glass, windows & accessories.

Safari Caravans must be notified immediately if an issue occurs. The caravan owner must not continue to use the caravan in such a way that the issue may cause further damage.

The caravan owner must present the caravan to Safari Caravans or its dealers for inspection, along with the required receipts for full servicing of the caravan at the required intervals. i.e not just under carriage service. Any water ingress caused by lack of or poor servicing will not be covered under warranty.

The warranty does not cover chassis, chassis components, tyres or wheel alignment. See the chassis makers warranty for terms & conditions relating to them.

The warranty does not cover appliances, see appliance makers for terms & conditions

The warranty does not cover damage caused from misuse, accident, flood or storm damage.

The warranty does not cover damage caused from body flex caused by off-road use. i.e cladding cracks

The warranty does not cover damage caused by creek crossings where the floor is immersed in water.

The caravan must be returned to the factory (Safari Caravans) or the dealer at the owner’s expense.

The warranty is void if the caravan has been re-cladded by a third-party repairer

Safari Caravans’ structural warranty is ‘back to factory’ at the caravan owner’s expense. If after an inspection it is agreed that the structures fault is caused by faulty workmanship by Safari Caravans, then the repair cost will be covered by Safari Caravans. It is at the sole discretion of Safari Caravans how the fault will be rectified, and the use of re-furbished or alternative parts may be used in the repair. Safari Caravans will not pay expenses relating to travel, freight or accommodation in relation to any claim made under this warranty.

Safari Caravans will not re reimburse for repairs carried out by a third party with out authorisation from Safari Caravans.

The caravan must be maintained in accordance to the caravan service schedule as set out in the owner’s guide by a registered business with an ABN. Log book stamped & receipts kept. All maintenance costs are paid for by the purchaser.

APPLIANCE WARRANTY:

Appliance warranters terms, conditions and period of warranty are set by the appliance warrantor and are beyond the control of Safari Caravans. You must follow the warranty terms / conditions as set out by the appliance warrantor. Safari Caravans is not the warrantor of the appliances. Safari Caravans or its dealers can assist with facilitating a warranty claim but can not determine if it is covered by warranty

Call out fees or labour to remove an appliance is not covered by warranty

Refrigerator: warranty: see makers terms and conditions

Air conditioner warranty: see makers terms & conditions

Dometic appliances: see makers terms and conditions

Battery management system: see maker for terms & conditions

Swift products: 1 year from date of purchase

Batteries: see makers terms & conditions

NCE products: see makers terms & conditions

Northern RV plumbing: 12 months: see Northern RV for terms & conditions.

Upholstery warranty: 1 year from date of purchase. Fabric warranty see manufacturers terms & conditions

Chassis paint: 1 year from date of purchase. Does not cover stone chipping, corrosion or fading

Cladding: 1 year from date of purchase. Does not cover corrosion or fading general wear & tear

Decals: 1 year from date of purchase.

Awning: 1 year from date of purchase. Does not cover stretching / fading or physical damage

Led lights: 1 year from date of purchase

Windows: 12 months from date of purchase. Does not cover physical damage ie holes in screens / cracks from impact

Entrance door: 12 months from date of purchase.

TV / Radio / speakers: 12 months from date of purchase

Chassis 5-year structural warranty: See chassis manufactures terms & conditions

Chassis warranty does not cover:

• Tyre wear
  
• Wheel alignment
  
• Bent axles
  
• Brake shoes
  
• Brake magnets

Suspension system has a separate warranty depending on type / brand